Our Helpline

Nearly 1 in 3 adults know a relative, friend, or neighbor who has experienced elder mistreatment. We are here to help.

Please note: If you or someone you know is in a life-threatening situation or immediate danger contact 911 immediately.

Many older victims suffer with shame and in silence, with only 1 in 23 victims becoming known to any service system. But often there are relatives, friends, or neighbors intervening in the abuse situations or considering doing so. These concerned people are often the first to know about the elder abuse, hearing it through their walls, witnessing the decline in the victim’s health, or noticing distress. They are often the first, at times only, advocate – providing emotional support, discussing options, identifying resources, and gathering evidence.

We are committed to empowering those in danger of directly experiencing elder abuse, as well as those concerned about or are a witness to abuse. In the Fall of 2017, we launched a confidential Helpline dedicated to providing information, advice and support to family, friends and neighbors of elder abuse victims. This Helpline is being piloted in NYC and anyone concerned about a NYC-residing elder abuse victim can receive information about abuse, support and referral information for resources to help with the distress that typically occurs when involved with these situation.

Remember, reporting your concern is an important first step to addressing elder abuse, especially as most cases remain undetected by professionals.  To assist you with this process, please consider these resources:

  • The Eldercare Locator is a public service of the Administration on Aging (AoA) to connect you with services for older adults and their caretakers. The Eldercare Locator is searchable by zip code and area of interest.  The Eldercare Locator can be reached toll-free by phone at 1-800-677-1116or online at Eldercare Locator (http://www.eldercare.gov/Eldercare.NET/Public/Index.aspx)


  • The National Center on Elder Abuse (NCEA) has a state-by-state database including a directory listing of state elder abuse reporting numbers, government agencies, state laws, state-specific data and statistics, and other resources. This state-by-state resource directory is located at: NCEA State Resources (https://ncea.acl.gov/resources/state.html).